From time-to-time we have clients referred for telecare who would clearly benefit from it, but who decline the service. They have the right to do that, of course, but there is always the lingering doubt about why they would do so and whether we could have done more to sell (in the nicest possible way) the service to them.
First, is it possible that they do not understand what the service is about and the equipment involved? It is all too easy to slip into using technical terms and product names which have no meaning at all to the person. Where possible, taking equipment to the assessment improves understanding and also allows the assessor to check that, for example, where a pendant is required the person is able to press the butto.
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